Terms & Conditions

Most orders are shipped within 48 hours of receipt via Royal Mail Tracked 24 service however at busy times it is 3-5 days.  If you require faster shipping, please select Express.

Free Shipping for orders over £150.

£6.95 Shipping cost for orders under £150

If you have any queries or believe something is missing from your parcel, please contact us within 5 days of delivery. Missing items cannot be resolved after this period.

Returns are accepted only for faulty items. Please email misgracefuljewels@gmail.com before returning your item to:

MisGraceful
1 Sweet Briars Drive
Shifnal
Shropshire
TF11 8GJ

Faulty items must be returned within 14 days of receipt for exchange or store credit, provided the fault is due to manufacturing or damage during delivery.

We cannot refund or replace jewellery that shows significant wear and tear or has been mistreated. 

If a customer returns an item after a period of time and the jump ring by the clasp has opened and let the chain out, this is not a product fault.  This is due to the necklace or bracelet being pulled and the tension on the jump ring making it open.  It is very easy to repair with tweezers.  I am happy to do this for you if you return it to the above address.  This is not a faulty product and the retailer is liable for the return. 

White Label Terms

If a customer who is selling the products under an own label and chooses to sell at a  higher retail price than on www.misgraceful.co.uk, the customer will incur liability for any returns after the 7 days.